🧬 Support Center
Frequently Asked Questions
Find answers to common questions about our pharmaceutical-grade peptides,
shipping, payments, and professional guidelines.
What is the intended use of these peptides?
Our peptides are physician use only grade with 99%+ purity and are free of heavy metals and other contaminants.
We only work with the world's finest manufacturers to guarantee quality, and we 3rd-party-lab test our products
regularly to maintain our high standards. Note: These products are intended for physician use only and require
proper medical supervision.
How should I store my peptides?
Proper storage is crucial for maintaining peptide integrity. Before reconstitution: Store lyophilized peptides
in a cool, dry place away from direct sunlight. After reconstitution: Store in refrigerated conditions (2-8°C).
Shelf life: Reconstituted peptides will last a minimum of 4 weeks under proper refrigerated storage conditions.
Are your products tested for quality?
Yes, absolutely. We maintain the highest quality standards through: Partnership with world-class
manufacturers, regular 3rd-party laboratory testing, 99%+ purity guarantee, heavy metal and contamination
screening, and batch-to-batch consistency verification.
What is the intended use of these peptides?
Our peptides are manufactured to pharmaceutical standards and require appropriate medical supervision for safe
and effective use. Note: These products are for physician use only and are intended for qualified medical
professionals who understand proper handling, dosing, and administration protocols.
Where do you ship from?
We ship our US orders from our warehouse in Florida, ensuring fast domestic delivery and eliminating customs
delays.
How long does it take to receive my order?
All orders are dispatched within 24 business hours of payment confirmation. Typically orders take 1-5 business
days to arrive depending on your location within the shipping areas we serve.
Do I get a tracking number?
Yes, all orders are sent with a tracking number so you can monitor your shipment's progress from our facility to
your door.
Where do you ship to?
We currently ship to all 50 states within the United States.
Are packages sent securely and discreetly?
Yes, all packages are sent to ensure the safety and privacy of your order. We use discrete packaging that
protects both your privacy and the integrity of the products during transit.
Does your shipping method protect the peptides?
Absolutely. All our peptides are sent lyophilized (freeze-dried) and kept away from direct sunlight during
shipping to guarantee the efficacy and stability of the products upon arrival.
What payment methods do you accept?
For US customers, we accept credit and debit card payments, as well as ACH bank transfers. All payments are
processed securely through encrypted channels.
Do you offer refunds?
Due to the specialized nature of our physician-grade products and related regulations, returns are not
permitted once orders have been shipped. However, in the unlikely event your product doesn't arrive or arrives
damaged, we offer a 100% reship guarantee.
What happens if my order doesn't arrive?
In the unlikely case your order doesn't arrive, we offer a full reship of your order. Since we ship all US
orders domestically, there is minimal risk of customs issues or delays. Note: If your tracking number
indicates that your item has been delivered to your address, we are unable to send out replacement shipments
for missing packages.